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1. Introduction to the Communication Chain
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2. Look and attend to non-verbal communication
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3. Listen and hear
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4. Remembering (short and long term)
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5. Understanding - meaning, sentences and words
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6. Deciding what to say
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7. Choosing the words to say
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8. Putting words into a sentence
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9. Consider the impact of the message on others
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10. Modify the message
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11. Select the sounds and articulate sounds
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12. Speak fluently
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13. Self monitor
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